Quality & Certifications

Who we are : Quality & Certifications

An international certification to guarantee our service quality

ISO 9001:2015 is the international standard for Quality Management Systems (QMS), published by ISO.

It is based on principles such as strong customer focus, process approach and continuous improvement.

Determined to meet the requirements of our customers, Tetrachim is certified according to ISO 9001:2015 standard.

Our certification ensures you the supply of quality products and a high level of service.


Complaint handling

All complaints regarding HSEQ-related topics are handled through the established complaint and incident handling procedure. All reported concerns, complaints and incidents are registered, investigated and concluded. Based on an analysis of all complaints filed, we generate specific actions to improve our performance.


Monitoring changes

When regulatory, quality and sustainability aspects are changed or new processes, regulations or laws are implemented that are relevant to the specialty coatings and inks business, we ensure up-to-date knowledge is provided to our customers and applicators.